Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at explore.timeless@gmail.com. Please note that returns will need to be sent to the following address: 303 County Rd 2150 E Carlock, IL 61725.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us for any return question at explore.timeless@gmail.com. 

Unfortunately, we cannot accept returns on sale items, gift cards, or custom orders.

You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at explore.timeless@gmail.com.